Frequently Asked Questions

Do you offer free shipping and returns?

Yes, we currently offer FREE shipping on orders over $100 and FREE returns on all US orders. Click here to read more about shipping and return policy. 

Where do you ship? 

Currently we only ship to the US. We don't offer International shipping, but we are constantly aiming to increase our global markets in the future. Stay up to date on our Instagram for any future updates regarding international shipping.

Do you offer discount code?

Yes, we started offering discount codes. Here's the options:

1. Sign up to our email list and get 10% off your order 

2. Leave a review and get a 10% off coupon code sent to your inbox

Click here to learn more about this offer & how it works!

How can I contact customer service?

Our customer service email is customer@emanicollecion.com or you can contact on our website directly here. 

You can contact us 24/7 and we will get back to you within 48 hours.

How long will it take for my order to ship?

Orders typically take 1-2 business days to process and sent out. Every customer will receive a tracking number and receive updates on their packages. Once processed, your order will be delivered within 2-6 business days. Estimated times can be viewed at checkout.

Do you offer exchanges?

We do not currently accept exchanges. Customers will need to place a new order and follow the return process procedure. We accept returns within 21 days of delivery.

I need to cancel my order! What should I do?​